Our system upgrade is complete
At PGG Wrightson, we are committed to delivering reliable, efficient, and seamless service to our customers. To support this, we have undertaken a major IT system upgrade as part of our Business Improvement Programme.
We’ve invested in modernising our systems to ensure we remain flexible, secure, and efficient in how we operate. The upgrade will simplify processes, improve data accuracy, and enhance our ability to serve customers.
With implementation complete, we are now live. We appreciate your patience and support during this important change. Our teams are now equipped with improved tools to help deliver even better service, and we look forward to continuing to support you with greater efficiency.
Frequently Asked Questions
Q. When did we upgrade our system?
The upgraded system went live on 7 April 2025, as scheduled.
Q. What is the impact of this system change?
During the transition period between 1 and 7 April, there was a temporary adjustment to our invoicing process. Transactions made during this period will be processed once the new system is live, meaning invoices will be issued after 7 April.
There will be some new items displayed on your statement that may not have previously been displayed.
Q. What is the impact if I have purchased or sold livestock between 1 and 7 April?
We will continue to issue invoices and vendor account sales through the transition period and there will be no noticeable impact.
Q: My Direct Debit hasn't been processed. When will this happen?
Any payments that were due between 1 and 8 April will now be processed on Monday 14 April.
From Wednesday 9 April onward, all direct debits will resume as normal and be processed on the date they fall due.
Q. What is the impact if I have purchased Rural Supplies or Fruitfed Supplies between 1 and 7 April and I am a daily invoice customer?
You will not receive daily invoices during this period, and these will be sent to you intermittently after 7 April. Please be advised that while we address the backlog, the invoice date will indicate the processing date rather than the purchase date. Once the backlog is resolved, purchase dates will again be reflected accurately on invoices.
Q. Why is the date on my customer statement different from the date the sale took place?
As part of our system upgrade, transaction dates on all of our statements now reflect the date of invoice, rather than the date of sale. In most instances, these dates are the same, but where there is a delay in an invoice being prepared a difference can arise. For example, if an agent participates in a large number of sales on a day, it may take a day or two to finalise all the documentation.
Q. Will this affect the Max Rewards programme?
The impact on members will be minimal; however, there will be a short delay in processing redemptions between 26 March and 7 April. For any queries, please contact our Customer Service team at [email protected] or call 0800 62 62 62.
We appreciate your support as we complete this transition and look forward to delivering an even better customer experience.
If you have any queries, please contact our customer service team at [email protected] or call us on 0800 10 22 76.