Max rewards FAQs

    FAQs

    Frequently asked questions

    Below are a range of frequently asked questions around PGG Wrightson Max Rewards. If you are unable to find the answer you are looking for, please contact us.

    Q. How can I earn Max Rewards points?

    You can earn Max Rewards points on selected transactions with Rural Supplies, Fruitfed Supplies, Livestock, Velvet, Wool, and Water. Plus, you can also earn bonus points on fertiliser and other selected products.

    Q. Can I view my Max Rewards statements online?

    Yes. Sign up to PGG Wrightson’s Online Account Services for access to your Max Rewards monthly statements.

    Q. How can I redeem my Max Rewards points?

    You can redeem your points through our Max Rewards website, or by phoning us on 0800 62 62 62.

    Q. What can I use my Max Rewards points for?

    You can use your points to redeem from a great range of products in our Max Rewards catalogue. We work with leading suppliers to bring you the latest in electronics, homewares, appliances, sports and leisure, vouchers, clothing, and more.

    Q. Can I get my Max Rewards statements emailed to me instead of posted?

    Yes, it’s super easy: just sign up for emailed statements, providing information of all the details for the accounts you’d like to receive emailed statements for.  

    Q. What is the returns policy on products I've redeemed?

    You cannot return or exchange Max Rewards items if you change your mind. In the unlikely case that the item you receive is faulty or damaged, please contact us on 0800 62 62 62 and we will arrange for the return and replacement of the product.

    Q. Do Max Rewards points expire?

    All Max Rewards points have an expiry of two years from when you earned them. Your Max Rewards statement will show any points due to expire over the next four months so you don’t forget to redeem them.

    Q. Where can I find the Max Rewards programme terms and conditions?

    Click on the links below to view the Max Rewards programme terms and conditions.

    Q. Where do I go if I have a question or complaint?

    Please call 0800 62 62 62 and speak with one of our customer service reps who will be able to assist you. We will investigate the matter raised and get back to you within 48 hours.

    If you are not satisfied with our response you may refer the dispute to Financial Services Complaints Limited. PGG Wrightson will provide you with the contact details for Financial Services Complaints Limited.

    Q. Can points on multiple accounts be combined?

    Yes. If the legal entity is the same across accounts, contact the Max Rewards customer service team on 0800 62 62 62 and they will be able to transfer the points onto the nominated account.

    Q. Can Max Rewards statements be emailed?

    Yes. Call the customer service team on 0800 62 62 62 and they can set this up for you.

    Q. Can Max Rewards statements be combined?

    No, we do not offer a combined statement. Multiple statements can be emailed to the same email address.  You can also view multiple account statements online when you register for our Online Account Services.

    Q. What are Charge On’s and are they eligible for points?

    Charge On’s are classified as bulk purchases such as fuel, seed and grain, and any items that we order directly from a supplier on your behalf. Charge On’s are not eligible for Max Rewards points.

    Q. What happens to Max Rewards membership if the owner becomes deceased?

    Contact PGG Wrightson Customer Services on 0800 10 22 76 to discuss if the account is to be closed. Max Rewards points will be redeemable for a short period after the account notification, redemptions may be done by a beneficiary of the account owner.

    Q. Can Max Rewards points be used or transferred if an account is on hold?

    No. If an account is on hold all points linked to the account will also be locked until account payment is made.

    Q. If account ownership changes, can points be transferred onto the new account?

    Yes, if the account is the same legal entity or can be verified as linked to the old account.

    Q. End of month redemptions

    If you have points expiring and you place a redemption outside of normal business hours before the end of month, points will show to expire on your Max Rewards statement. We will honour and reinstate your points for the redemption placed within this period; this will show on your next statement.

    Q. I bill Meridian through my account, can I earn points on that?

    Absolutely! For existing Max Rewards members, you will earn 1 Max Rewards point for every $5 spent with Meridian.

    Mobilcard FAQs

    Mobilcard frequently asked questions

    Below are a range of frequently asked questions around the PGG Wrightson Max Rewards membership card (Mobilcard). If you are unable to find the answer you are looking for, please contact us.

    Q. What is the Max Rewards membership card?

    Primarily this is a membership ID card issued on acceptance of the programme.

    • Use your card at the till for a fast check-out
    • Bring your card to the PGG Wrightson site at events and receive member privileges
    • Activate a PIN to receive Mobilcard member only fuel discounts

    Q. What is the $25 annual fee?

    The Max Rewards annual fee covers the administration behind your account services.

    Q. Can a business name be used on membership card(s) or additional Mobilcard?

    No. We require a customer name on all cards.

    Q. My details have changed, who do I contact?

    Contact Max Rewards customer services on 0800 62 62 62.

    Q. Can I change the name on my membership card(s) or additional Mobilcard?

    Yes. Please call Max Rewards customer services on 0800 62 62 62.

    Q. How do I opt-in for Mobilcard?

    Call Max Rewards customer services on 0800 62 62 62 to activate a PIN.

    Q. Can I order additional Mobilcards?

    Yes. Contact Max Rewards customer services on 0800 62 62 62 for more information and to request an application form.

    Q. What are the Mobilcard benefits?

    Make billing easy, purchase your fuel through your PGG Wrightson Monthly Trade Account and receive a discount off the pump price at select Mobil and non-Mobil sites.

    • Mobil sites’ discount: 10c off per Litre.
    • Non-Mobil sites’ discount: 3c off per Litre.

    Q. Where can I find a Mobilcard merchant near me?

    For up-to-date listings, we advise you to look on the Mobilcard website.

    Q. Does Mobilcard come with credit limits?

    Yes. A default credit limit is set for every activated Mobilcard.

    • Default daily limit: $250
    • Default monthly limit: $1000
    • You may request to raise your credit limit by calling Max Rewards customer services on 0800 62 62 62.

    Q. Can Mobilcard be used at Truck Stations?

    Yes. As long as the station is listed as eligible, then a Mobilcard can be used.
    Participating stations can be found on www.mobilfuelfinder.co.nz