You can use your Rewards points to redeem from a great range of products in our catalogue. We work with leading suppliers to bring you the latest in electronics, homewares, appliances, sports and leisure, vouchers, clothing and more.
What is the returns policy on products I've redeemed?
You cannot return or exchange Rewards items if you change your mind. In the unlikely case that the Rewards item you receive is faulty or damaged, please contact us on 0800 62 62 62 and we will arrange for the return and replacement of the product.
Please call 0800 62 62 62 and speak with one of our customer service reps who will be able to assist you. We will investigate the matter raised and report back to you as soon as practicable.
If you are not satisfied with our response you may refer the dispute to Financial Services Complaints Limited. PGG Wrightson will provide you with the contact details for Financial Services Complaints Limited.
What happens to Rewards membership if the owner becomes deceased?
Contact PGG Wrightson Customer Services on 0800 10 22 76 to discuss if the account is to be closed. Rewards points will be redeemable for a short period after the account notification, redemptions may be done by a beneficiary of the account owner.
If you have points expiring and you place a redemption outside of normal business hours before the end of month, points will show to expire on your Max Rewards statement. We will honour and reinstate your points for the redemption placed within this period; this will show on your next statement.