Frequently Asked Questions

You can earn Rewards points on selected transactions with Rural Supplies, Fruitfed Supplies, Livestock, Velvet, Wool and Water, plus bonus points on products and fertiliser.

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You can redeem your Rewards points through our website, by phoning us on 0800 62 62 62.

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You can use your Rewards points to redeem from a great range of products in our catalogue. We work with leading suppliers to bring you the latest in electronics, homewares, appliances, sports and leisure, vouchers, clothing and more.

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You cannot return or exchange Rewards items if you change your mind. In the unlikely case that the Rewards item you receive is faulty or damaged, please contact us on 0800 62 62 62 and we will arrange for the return and replacement of the product.

All Rewards points have a lifetime of 2 years before they expire. Your monthly Rewards Statement will display any points which are due to expire over the next 4 months.

Please call 0800 62 62 62 and speak with one of our customer service reps who will be able to assist you. We will investigate the matter raised and report back to you as soon as practicable.

If you are not satisfied with our response you may refer the dispute to Financial Services Complaints Limited. PGG Wrightson will provide you with the contact details for Financial Services Complaints Limited.

Yes. Sign up to PGG Wrightson’s Online Account Service for access to monthly statements and Rewards summaries.

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PGG Wrightson has separate terms of trade for these types of accounts.

Yes. If the legal entity is the same across accounts contact Rewards customer service team on 0800 62 62 62 and they will be able to transfer the points onto the nominated account.

Yes. Sign up to PGG Wrightson’s Online Account Service for access to monthly statements and Rewards summaries.

Click here for the online registration form >

No, we do not offer a combined statement. Multiple statements can be emailed to the same email address.

Charge On’s are classified as bulk purchases such as fuel, seed and grain, and any items that we order directly from a supplier on your behalf. Charge On’s are not eligible for Rewards points.

Contact PGG Wrightson Customer Services on 0800 10 22 76 to discuss if the account is to be closed. Rewards points will be redeemable for a short period after the account notification, redemptions may be done by a beneficiary of the account owner.

No. If an account is on hold all Rewards points linked to the account will also be locked until account payment is made.

Yes, if the account is the same legal entity or can be verified as linked to the old account.

If you have points expiring and you place a redemption outside of normal business hours before the end of month, points will show to expire on your Max Rewards statement. We will honour and reinstate your points for the redemption placed within this period; this will show on your next statement.