To our farmers and growers across New Zealand,
As you know, our Agri-sector does a fantastic job in growing nutritious produce that helps feed New Zealanders at home and a significant number of people in the world. Now more than ever, you play an important role in supporting our country in this rapidly evolving COVID-19 situation.
And, it is time for us all to do what we can to try and continue to support you through these challenging times.
We are working closely together to ensure that all farmers and growers across New Zealand have the necessary products and supplies to keep your businesses operating. As we move through Alert Level 3 and into Alert Level 4, we will need to change the way we operate. We are preparing to do this and will take the necessary steps to ensure we can all get through this together as safely as we can.
To ensure there’s enough for everyone, it’s important to not panic and overstock. We are confident that we have ample product across our businesses to meet your essential needs and there is no need to buy more than your regular requirements.
We are here to support you and we will get through this by working cooperatively together.
PGG Wrightson Ltd | Farm Source | Farmlands Cooperative Society Limited
Following the government COVID-19 update advising that New Zealand will go to Level 4 ‘lockdown’ alert, the way PGW does business with you will be changing. The Ministry for Primary Industries (“MPI”) has advised that certain services that PGW delivers to the New Zealand rural sector will be considered an “essential service” as part of the food production supply chain provided that these services can be delivered in a manner that appropriately minimises risks associated with the spread of the COVID-19 virus. We think this “essential services” designation is appropriate given the key role agricultural and horticultural production will play as part of the economic recovery from this global pandemic.
We intend that certain parts of PGW’s offering will remain open for business during the “lockdown”. However, these businesses will be operating under new strict protocols and Ministry guidelines. As always, our number one priority is the health and wellbeing of our customers and our staff. Accordingly, the protocols we will implement will focus on protecting the health and wellbeing of you, our staff and the broader community.
During the lockdown we will continue to operate our network of Rural Supplies and Fruitfed Supplies stores and our essential warehouse supplies facility, Agritrade and other supporting functions. When you are accessing supplies from our stores during this period, we will implement a new range of operating protocols. These protocols may be updated and reviewed from time to time, but we summarise some of the key operating arrangements you should expect as follows:
Our PGW Rural Supplies and Fruitfed Supplies stores will remain open Monday-Friday 8am-5pm, for account sales and credit card payments only, not Eftpos or cash. Meanwhile, we encourage you to also use alternatives, such as our Onto Farm ordering system, for ordering bulk supplies by phoning on 0800 ONTO FARM (0800 66 86 32) or by completing an online order form.
Our Technical team will still be in contact by phone and email. In-field assessments may still be possible if they fall under the “essential services” government guidelines and can be carried out under appropriate isolation and social distancing protocols.
Saleyard auctions for livestock scheduled from Wednesday, 25th March, onwards will not operate until further notice. Livestock saleyards will be closed. We recommend you contact your PGW Livestock agent to discuss alternative options for the trading of livestock and encourage you to utilise the bidr® online platform.
We are closed for receiving, processing and delivering all wool until further notice. Our wool rep team are working from home and are available via telephone and email. Consequently, future wool auctions will be on hold. We will continue to explore sales of unsold wools in our stores noting this will be dependent on buyers’ ability to transact.
Our PGW Real Estate business will be working from home until further notice. Our team will remain available by phone and email.
We appreciate you may be worried about the impact of COVID-19 on you and your business, and we want to reassure you that PGW is here to help you where we can. We have a robust IT platform in place and our staff who are able to work remotely are doing so. Our priority is to work alongside you and minimise any disruption and to continue ‘Helping grow the country’.
If you have any concerns or questions about your interactions with us during this time, or would like to discuss any issues you are experiencing where you feel a conversation may be helpful, please reach out to your PGW contact, or call the Customer Service Team by phone on 0800 10 22 76 or submit an online enquiry form.
We are committed to supporting our customers and the communities within which we operate through this challenging period. We are taking practical and considered measures to support the country’s efforts to manage the COVID-19 pandemic, as well as provide an essential service to keep our country growing.
For further details on our COVID-19 response and the most up-to-date news on how we can support you can be found on this website, LinkedIn, and Facebook, so please keep checking these for future updates.
We value your business and loyalty. Thank you for your understanding through these unprecedented times. We are working through details and we’ll continue to respond to the changing situation which we will update you on as new information comes to hand. In the meantime, please stay safe, take care of yourself, and be understanding of each other.
Chief Executive Officer
We've provided some questions and answers you may have about doing business with our retail stores while we remain in COVID-19 Alert Level 4.
Click on the links below to see the FAQs:
Yes, currently all but one of our Rural Supplies and Fruitfed Supplies stores will remain open. Store opening hours may vary, so please check the store location details on our website for the latest information.
Are you going to change your trading hours?
We have ceased trading on Saturday for the period of lock-down. In the short term, we will continue to operate our stores from Monday to Friday, 8am-5pm. However, we will evaluate specific operating hours during the lock-down period, based on customer demand and business needs. For store opening hours please check the store location details on our website.
How do I access a store?
During the lock-down we will continue to operate our network of stores and our essential warehouse supplies facility, Agritrade and other supporting functions. When you access supplies from our stores during this period, we will implement a new range of operating protocols.
These protocols may be updated and reviewed from time to time, but here are some of the key operating arrangements you should expect:
For orders received by phone or email:
Will you reduce the number of staff in store?
We want to keep the number of staff in our stores as low as possible, with a minimum of two staff in store at any time wherever feasible. Our staff will continue to do what they can to serve you in ways that mitigate and reduce the risks the COVID-19 pandemic presents to all of us, so please be understanding if your purchase takes longer than usual to process.
What is the best way for me to place an order?
We are still open for walk-ups, but you will not be permitted inside the store, so you must place your order from behind the two-metre barrier.
Our preferred method is for you to telephone your local store or rep in advance to arrange an order. Your order will be packed and made available for contactless collection at the store for a time that suits you. Where possible we will also organise deliveries to be dropped off to your farm at an agreed delivery point.
Can I order products by phone or email?
Yes - you can find your nearest store on our website which shows the physical address, open hours, email address and phone number for each store.
Which items can I purchase in store? Is there a limit on the number of items I can purchase?
Our stores are open for walk-ups, however we recommend you telephone your local store or rep in advance to arrange an order. To ensure there’s enough for everyone, it’s important to not panic and overstock. We are confident that we have ample product across our businesses to meet your essential needs and there is no need to buy more than your regular requirements.
How can I pay for my purchases?
Our stores remain open for account sales and credit card payments only, not Eftpos or cash.
Meanwhile, we encourage you to also use alternatives, such as our Onto Farm ordering system, for ordering bulk supplies by phoning on 0800 ONTO FARM (0800 66 86 32) or by completing an online order form.
How will you process transactions safely?
If you have a trade account this will be used in the first instance. If you do not have an account with us, you can pay by credit card with your signature and our staff will wear gloves when handling your credit card.
I usually pay my account by cheque and receive cheques from you. Can cheques still be used?
If you usually pay your account by cheque there could be delays and consequent interest charges in processing the payment onto your account, due to the current restrictions. To ensure you settle your account on time please use online banking, the payment details are provided on invoices and statements and on our website under Payment Options.
Equally, there will be delays if we have to pay you by cheque, as our ability to print cheques is also limited. Therefore, to ensure we can pay you in a timely manner, please provide us with your bank account details, so we can direct credit your payment. It will be helpful if you can also provide your email address, in case we need to contact you. To ensure your bank details are correct, we require either:
Can I get my account statement and invoices emailed?
Yes - emailed statements are much faster than post. You can sign up to emailed statements online. Please allow at least three working days prior to the due date shown on your account sale for this to be processed.
You can also register for Online Account Services to view your statements, invoices and transaction information available via a secure online portal.
Can I still access the Technical Team for advice?
Our Technical Team will still be in contact by phone and email. In-field assessments may still be possible if they fall under the “essential services” government guidelines and can be carried out under appropriate isolation and social distancing protocols.
How can I keep in touch about further updates?
The current situation is a good reminder that keeping in contact remotely is vital to continue to do business and help grow the country. We ask that you take this opportunity to provide us with your email address, so we can direct further updates and keep in touch with you about your account, including sending statements, invoices and account sales to you more quickly.