COVID-19 Update: Providing an Essential Service
Following the government COVID-19 update advising that New Zealand will go to Level 4 ‘lockdown’ alert, the way PGW does business with you will be changing. The Ministry for Primary Industries (“MPI”) has advised that certain services that PGW delivers to the New Zealand rural sector will be considered an “essential service” as part of the food production supply chain provided that these services can be delivered in a manner that appropriately minimises risks associated with the spread of the COVID-19 virus. We think this “essential services” designation is appropriate given the key role agricultural and horticultural production will play as part of the economic recovery from this global pandemic.
We intend that certain parts of PGW’s offering will remain open for business during the “lockdown”. However, these businesses will be operating under new strict protocols and Ministry guidelines. As always, our number one priority is the health and wellbeing of our customers and our staff. Accordingly, the protocols we will implement will focus on protecting the health and wellbeing of you, our staff and the broader community.
During the lockdown we will continue to operate our network of Rural Supplies and Fruitfed Supplies stores and our essential warehouse supplies facility, Agritrade and other supporting functions. When you are accessing supplies from our stores during this period, we will implement a new range of operating protocols. These protocols may be updated and reviewed from time to time, but we summarise some of the key operating arrangements you should expect as follows:
- When attending a store you will be asked to remain at the store entrance while we collect your order;
- We will implement the collection and delivery of goods without physical contact and we will observe social distancing of two metres; and
- We recommend you telephone your local store or rep in advance to arrange an order, which will be packed and made available for contactless collection at the store for a time that suits you. Where possible we will also organise deliveries to be dropped off to your farm at an agreed delivery point.
Our PGW Rural Supplies and Fruitfed Supplies stores will remain open Monday-Friday 8am-5pm, for account sales and credit card payments only, not Eftpos or cash. Meanwhile, we encourage you to also use alternatives, such as our Onto Farm ordering system, for ordering bulk supplies by phoning on 0800 ONTO FARM (0800 66 86 32) or by completing an online order form.
Our Technical team will still be in contact by phone and email. In-field assessments may still be possible if they fall under the “essential services” government guidelines and can be carried out under appropriate isolation and social distancing protocols.
Saleyard auctions for livestock scheduled from Wednesday, 25th March, onwards will not operate until further notice. Livestock saleyards will be closed. We recommend you contact your PGW Livestock agent to discuss alternative options for the trading of livestock and encourage you to utilise the bidr® online platform.
We are closed for receiving, processing and delivering all wool until further notice. Our wool rep team are working from home and are available via telephone and email. Consequently, future wool auctions will be on hold. We will continue to explore sales of unsold wools in our stores noting this will be dependent on buyers’ ability to transact.
Our PGW Real Estate business will be working from home until further notice. Our team will remain available by phone and email.
We are here to help
We appreciate you may be worried about the impact of COVID-19 on you and your business, and we want to reassure you that PGW is here to help you where we can. We have a robust IT platform in place and our staff who are able to work remotely are doing so. Our priority is to work alongside you and minimise any disruption and to continue ‘Helping grow the country’.
If you have any concerns or questions about your interactions with us during this time, or would like to discuss any issues you are experiencing where you feel a conversation may be helpful, please reach out to your PGW contact, or call the Customer Service Team by phone on 0800 10 22 76 or submit an online enquiry form.
Keeping you up-to-date
We are committed to supporting our customers and the communities within which we operate through this challenging period. We are taking practical and considered measures to support the country’s efforts to manage the COVID-19 pandemic, as well as provide an essential service to keep our country growing.
For further details on our COVID-19 response and the most up-to-date news on how we can support you can be found on this website, LinkedIn, and Facebook, so please keep checking these for future updates.
Thanks for supporting us
We value your business and loyalty. Thank you for your understanding through these unprecedented times. We are working through details and we’ll continue to respond to the changing situation which we will update you on as new information comes to hand. In the meantime, please stay safe, take care of yourself, and be understanding of each other.
Chief Executive Officer