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Helping grow
the country

COVID-19 Latest News

Here you will find the latest news and updates to keep our customers and suppliers informed about the latest developments relating to COVID-19 virus.  If you have any questions please contact us on 0800 10 22 76 or email enquiries@pggwrightson.co.nz.

Rural Supplies store
26 March 2020

Helpful FAQs for Retail Store Transactions

We've provided some questions and answers you may have about doing business with our retail stores while we remain in COVID-19 Alert Level 4.

Click on the links below to see the FAQs:

Store Access >      Placing an Order >      Making a Payment >      Technical Advice >      Keeping in Touch >

  

Store Access

Are all your stores open?

Yes, currently all but one of our Rural Supplies and Fruitfed Supplies stores will remain open. Store opening hours may vary, so please check the store location details on our website for the latest information.

Are you going to change your trading hours?

We have ceased trading on Saturday for the period of lock-down. In the short term, we will continue to operate our stores from Monday to Friday, 8am-5pm. However, we will evaluate specific operating hours during the lock-down period, based on customer demand and business needs. For store opening hours please check the store location details on our website.

How do I access a store?

During the lock-down we will continue to operate our network of stores and our essential warehouse supplies facility, Agritrade and other supporting functions. When you access supplies from our stores during this period, we will implement a new range of operating protocols.

These protocols may be updated and reviewed from time to time, but here are some of the key operating arrangements you should expect:

  • when attending a store, you will be asked to remain at the store entrance while we collect your order; and
  • we will implement the collection and delivery of goods without physical contact and we will observe social distancing of two metres. Stores may have waiting spaces marked on the ground outside the store, so please wait in these spaces until your order is ready to collect.

For orders received by phone or email:

  • Small orders will be placed at the entrance to the store at your pre-arranged collection time or as you arrive; and
  • Large orders will be left outside the bulk store. If your bulk product requires a forklift to load it onto the back of your vehicle, you should ensure that you move two metres away from the vehicle to allow our staff to load your purchase.

Will you reduce the number of staff in store?

We want to keep the number of staff in our stores as low as possible, with a minimum of two staff in store at any time wherever feasible. Our staff will continue to do what they can to serve you in ways that mitigate and reduce the risks the COVID-19 pandemic presents to all of us, so please be understanding if your purchase takes longer than usual to process.

 

Placing an Order

What is the best way for me to place an order?

We are still open for walk-ups, but you will not be permitted inside the store, so you must place your order from behind the two-metre barrier. 

Our preferred method is for you to telephone your local store or rep in advance to arrange an order. Your order will be packed and made available for contactless collection at the store for a time that suits you. Where possible we will also organise deliveries to be dropped off to your farm at an agreed delivery point.

Can I order products by phone or email?

Yes - you can find your nearest store on our website which shows the physical address, open hours, email address and phone number for each store.

Which items can I purchase in store? Is there a limit on the number of items I can purchase?

Our stores are open for walk-ups, however we recommend you telephone your local store or rep in advance to arrange an order. To ensure there’s enough for everyone, it’s important to not panic and overstock. We are confident that we have ample product across our businesses to meet your essential needs and there is no need to buy more than your regular requirements.

 

Making a Payment

How can I pay for my purchases?

Our stores remain open for account sales and credit card payments only, not Eftpos or cash.

Meanwhile, we encourage you to also use alternatives, such as our Onto Farm ordering system, for ordering bulk supplies by phoning on 0800 ONTO FARM (0800 66 86 32) or by completing an online order form.

How will you process transactions safely?

If you have a trade account this will be used in the first instance. If you do not have an account with us, you can pay by credit card with your signature and our staff will wear gloves when handling your credit card.

I usually pay my account by cheque and receive cheques from you. Can cheques still be used?

If you usually pay your account by cheque there could be delays and consequent interest charges in processing the payment onto your account, due to the current restrictions. To ensure you settle your account on time please use online banking, the payment details are provided on invoices and statements and on our website under Payment Options.

Equally, there will be delays if we have to pay you by cheque, as our ability to print cheques is also limited. Therefore, to ensure we can pay you in a timely manner, please provide us with your bank account details, so we can direct credit your payment. It will be helpful if you can also provide your email address, in case we need to contact you. To ensure your bank details are correct, we require either:

  • a screenshot of the internet bank site showing your bank account number and name; or
  • a photo of the top of your bank statement showing your bank account number and name.

Can I get my account statement and invoices emailed?

Yes - emailed statements are much faster than post. You can sign up to emailed statements online. Please allow at least three working days prior to the due date shown on your account sale for this to be processed.

You can also register for Online Account Services to view your statements, invoices and transaction information available via a secure online portal.

 

Technical Advice

Can I still access the Technical Team for advice?

Our Technical Team will still be in contact by phone and email. In-field assessments may still be possible if they fall under the “essential services” government guidelines and can be carried out under appropriate isolation and social distancing protocols.

 

Keeping in Touch

How can I keep in touch about further updates?

The current situation is a good reminder that keeping in contact remotely is vital to continue to do business and help grow the country. We ask that you take this opportunity to provide us with your email address, so we can direct further updates and keep in touch with you about your account, including sending statements, invoices and account sales to you more quickly.

Please complete an online form with your contact details and email address, alternatively email us at enquiries@pggwrightson.co.nz


If you have further questions which are not covered here, please submit your question in an online enquiry form.

 

Aerial Landscape
25 March 2020

COVID-19 Update: Providing an Essential Service

Following the government COVID-19 update advising that New Zealand will go to Level 4 ‘lockdown’ alert, the way PGW does business with you will be changing. The Ministry for Primary Industries (“MPI”) has advised that certain services that PGW delivers to the New Zealand rural sector will be considered an “essential service” as part of the food production supply chain provided that these services can be delivered in a manner that appropriately minimises risks associated with the spread of the COVID-19 virus. We think this “essential services” designation is appropriate given the key role agricultural and horticultural production will play as part of the economic recovery from this global pandemic.

We intend that certain parts of PGW’s offering will remain open for business during the “lockdown”. However, these businesses will be operating under new strict protocols and Ministry guidelines. As always, our number one priority is the health and wellbeing of our customers and our staff. Accordingly, the protocols we will implement will focus on protecting the health and wellbeing of you, our staff and the broader community.

Our stores

During the lockdown we will continue to operate our network of Rural Supplies and Fruitfed Supplies stores and our essential warehouse supplies facility, Agritrade and other supporting functions. When you are accessing supplies from our stores during this period, we will implement a new range of operating protocols. These protocols may be updated and reviewed from time to time, but we summarise some of the key operating arrangements you should expect as follows:

  • When attending a store you will be asked to remain at the store entrance while we collect your order;
  • We will implement the collection and delivery of goods without physical contact and we will observe social distancing of two metres; and
  • We recommend you telephone your local store or rep in advance to arrange an order, which will be packed and made available for contactless collection at the store for a time that suits you. Where possible we will also organise deliveries to be dropped off to your farm at an agreed delivery point.

Our PGW Rural Supplies and Fruitfed Supplies stores will remain open Monday-Friday 8am-5pm, for account sales and credit card payments only, not Eftpos or cash. Meanwhile, we encourage you to also use alternatives, such as our Onto Farm ordering system, for ordering bulk supplies by phoning on 0800 ONTO FARM (0800 66 86 32) or by completing an online order form.

Our Technical team will still be in contact by phone and email. In-field assessments may still be possible if they fall under the “essential services” government guidelines and can be carried out under appropriate isolation and social distancing protocols.

Livestock Saleyards

Saleyard auctions for livestock scheduled from Wednesday, 25th March, onwards will not operate until further notice. Livestock saleyards will be closed. We recommend you contact your PGW Livestock agent to discuss alternative options for the trading of livestock and encourage you to utilise the bidr® online platform.

Wool

We are closed for receiving, processing and delivering all wool until further notice. Our wool rep team are working from home and are available via telephone and email. Consequently, future wool auctions will be on hold. We will continue to explore sales of unsold wools in our stores noting this will be dependent on buyers’ ability to transact.

Real Estate

Our PGW Real Estate business will be working from home until further notice. Our team will remain available by phone and email.

We are here to help

We appreciate you may be worried about the impact of COVID-19 on you and your business, and we want to reassure you that PGW is here to help you where we can. We have a robust IT platform in place and our staff who are able to work remotely are doing so. Our priority is to work alongside you and minimise any disruption and to continue ‘Helping grow the country’.

If you have any concerns or questions about your interactions with us during this time, or would like to discuss any issues you are experiencing where you feel a conversation may be helpful, please reach out to your PGW contact, or call the Customer Service Team by phone on 0800 10 22 76 or submit an online enquiry form.

Keeping you up-to-date

We are committed to supporting our customers and the communities within which we operate through this challenging period. We are taking practical and considered measures to support the country’s efforts to manage the COVID-19 pandemic, as well as provide an essential service to keep our country growing.

For further details on our COVID-19 response and the most up-to-date news on how we can support you can be found on this website, LinkedIn, and Facebook, so please keep checking these for future updates.

Thanks for supporting us

We value your business and loyalty. Thank you for your understanding through these unprecedented times. We are working through details and we’ll continue to respond to the changing situation which we will update you on as new information comes to hand. In the meantime, please stay safe, take care of yourself, and be understanding of each other.
 

Stephen Guerin
Chief Executive Officer
PGG Wrightson

Vehicle
24 March 2020

COVID-19 Update

PGG Wrightson have been classified as an essential service and we will remain open, but with a different operating model during the enforced close down due to COVID-19.  We are currently working through the details and will keep customers updated via this website and on our Facebook page: www.facebook.com/PGWNZ
Logos
24 March 2020

A joint message to farmers and growers

To our farmers and growers across New Zealand,

As you know, our Agri-sector does a fantastic job in growing nutritious produce that helps feed New Zealanders at home and a significant number of people in the world. Now more than ever, you play an important role in supporting our country in this rapidly evolving COVID-19 situation.

And, it is time for us all to do what we can to try and continue to support you through these challenging times.

We are working closely together to ensure that all farmers and growers across New Zealand have the necessary products and supplies to keep your businesses operating. As we move through Alert Level 3 and into Alert Level 4, we will need to change the way we operate. We are preparing to do this and will take the necessary steps to ensure we can all get through this together as safely as we can.

To ensure there’s enough for everyone, it’s important to not panic and overstock. We are confident that we have ample product across our businesses to meet your essential needs and there is no need to buy more than your regular requirements.

We are here to support you and we will get through this by working cooperatively together.

 

PGG Wrightson Ltd  Farm Source  Farmlands Cooperative Society Limited

23 March 2020

Livestock Saleyard Sales

PGG Wrightson continue to monitor governmental directives and liaise with our saleyard co-owners.  

Note that livestock sales scheduled for Tuesday 24th March at saleyards will go ahead as planned. 

We are liaising with the Ministry of Primary Industries in relation to future sales beyond 24th March and we will provide an update on this as soon as possible.

View Saleyard Schedule
Landscape
18 March 2020

COVID-19 Update

At PGG Wrightson (PGW) the wellbeing of our customers, staff and suppliers is paramount. We would like to update you on what we are doing at PGW following the World Health Organisation’s declaration of the COVID-19 virus as a global pandemic and the New Zealand government’s subsequent announcements.

‘Helping grow the country’ is our vision, it is at the heart of what we do, and this remains the case in times of challenge and adversity. Our thoughts are with those who have been affected by COVID-19, and we want to do what we can to continue to support our customers and communities and to do our part to help minimise the impacts of the virus.

We continue to develop PGW’s response as matters develop and official information comes to hand, and we are doing what we can to ensure our stores and other locations are a safe place to work and visit. As a valued customer of PGW, we believe it is important to share with you some of the measures we are taking to reduce the risk of exposure to the virus while visiting our stores or interacting with PGW staff.

Ways of working and our interactions:

We have reassessed how we interact internally and with you, our customers, and have asked our staff to be extra mindful of good hygiene and adopt recommended greeting protocols. We are also encouraging the use of our technology platforms where practical and have limited staff travel and larger gatherings. Accordingly, we have cancelled and postponed events that involve the congregation of larger groups.

Our PGW sites are all open:

Team members in our stores and offices take pride in providing you with a first class service in a safe and welcoming environment. We are increasing our cleaning regimes to ensure that our nationwide locations are disinfected frequently. Meanwhile, we encourage you to also use alternatives such as our Onto Farm offering for ordering bulk supplies by phone on 0800 ONTO FARM (0800 66 86 32) or by completing an online order form. Order online with Onto Farm >

We continue to operate our Livestock Saleyards and there will be increased cleaning and controls put in place, given the number of people that could attend sales. We also recommend you use the bidr® online platform for the trading of livestock. Visit bidr website >

Supply chain:

While there has been disruption in international supply chains across a number of industries, we are working hard with our suppliers to try and minimise supply issues for you. We would, however, encourage you to plan ahead and think about your essential inputs in advance so we can prepare for any international supply chain issues that might arise.

Expert advice:

We are following the Ministry of Health’s guidelines and we encourage you and staff to familiarise yourselves with these. There is a lot of information circulating in relation to COVID-19 and not all of it is accurate. We therefore recommend keeping up to date with information from authorised sources such as the Ministry of Health’s website. Visit Ministry of Health website >


We have business continuity plans to deal with potential disruptions and events that may arise. We will provide updates as matters develop on our website and will communicate with you directly if your PGW local store or area is affected.

PGW is committed to supporting our customers through this challenging period and beyond. We will continue to take practical and considered measures in the way we manage our stores and other work locations, and in our interactions with you. The pandemic is a major global event and we wish to reassure our customers and stakeholders that PGW will do what it can to prepare and respond to challenges that emerge.

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